{"id":8680,"date":"2025-04-02T14:31:50","date_gmt":"2025-04-02T10:31:50","guid":{"rendered":"https:\/\/caucasus.promethea-voyages.com\/?page_id=8680"},"modified":"2025-04-02T22:12:34","modified_gmt":"2025-04-02T18:12:34","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/caucasus.promethea-voyages.com\/fr\/complaint-form\/","title":{"rendered":"Formulaire de r\u00e9clamation"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 style=\"text-align: center;\"><strong>Pour toute demande d'information, merci de nous contacter par e-mail \u00e0\u00a0:<\/strong><br \/>\n<strong>contact@promethea-voyages.com<\/strong><\/h3>\n<p class=\" translation-block\"><span style=\"font-size: 16px\">Vous avez constat\u00e9 un dysfonctionnement \u00e0 l\u2019agence Prom\u00e9th\u00e9a Voyages ou lors de votre\ncircuit, et vous souhaitez nous en faire part.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Contactez-nous via ce formulaire de r\u00e9clamation\u00a0:<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 64px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1743617518589\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"forminator-ui forminator-custom-form forminator-custom-form-8679 forminator-design--material  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-8679\" data-uid=\"6a1de4b32c4ed\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-8679\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-8679 forminator-design--material  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"8679\"\n\t\t\t\t\n\t\t\t\tdata-design=\"material\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tdata-grid=\"open\"\n\t\t\t\t\n\t\t\t\t\n\t\t\t\tstyle=\"display: none;\"\n\t\t\t\t\n\t\t\t\tdata-uid=\"6a1de4b32c4ed\" action=\"\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Th\u00e9matique de votre r\u00e9clamation<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"checkbox-1\" class=\"forminator-field-checkbox forminator-col forminator-col-12\"><div role=\"group\" class=\"forminator-field required\" aria-labelledby=\"forminator-checkbox-group-6a1de4b32c4ed-label\"><label id=\"forminator-field-checkbox-1-1-6a1de4b32c4ed-label\" for=\"forminator-field-checkbox-1-1-6a1de4b32c4ed\" class=\"forminator-checkbox\" title=\"Votre exp\u00e9rience avec l\u2019agence Prom\u00e9th\u00e9a Voyages\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"one\" id=\"forminator-field-checkbox-1-1-6a1de4b32c4ed\" aria-labelledby=\"forminator-field-checkbox-1-1-6a1de4b32c4ed-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Votre exp\u00e9rience avec l\u2019agence Prom\u00e9th\u00e9a Voyages<\/span><\/label><label id=\"forminator-field-checkbox-1-2-6a1de4b32c4ed-label\" for=\"forminator-field-checkbox-1-2-6a1de4b32c4ed\" class=\"forminator-checkbox\" title=\"Votre exp\u00e9rience en circuit\"><input type=\"checkbox\" name=\"checkbox-1[]\" value=\"two\" id=\"forminator-field-checkbox-1-2-6a1de4b32c4ed\" aria-labelledby=\"forminator-field-checkbox-1-2-6a1de4b32c4ed-label\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-checkbox-box\" aria-hidden=\"true\"><\/span><span class=\"forminator-checkbox-label\">Votre exp\u00e9rience en circuit<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-2\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Objet de votre r\u00e9clamation<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12\"><div class=\"forminator-field\"><span id=\"forminator-field-text-1_6a1de4b32c4ed-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"words\">0 \/ 180<\/span><\/span><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"\" id=\"forminator-field-text-1_6a1de4b32c4ed\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-3\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Votre r\u00e9clamation<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12\"><div class=\"forminator-field\"><span id=\"forminator-field-textarea-1_6a1de4b32c4ed-description\" class=\"forminator-description\"><span data-limit=\"1000\" data-type=\"words\" data-editor=\"\">0 \/ 1000<\/span><\/span><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a1de4b32c4ed\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"section-4\" class=\"forminator-field-section forminator-col forminator-col-12\"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Vos coordonn\u00e9es<\/h2><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12\"><div class=\"forminator-row forminator-no-margin\" data-multiple=\"true\"><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-first-name-1_6a1de4b32c4ed\" id=\"forminator-field-first-name-1_6a1de4b32c4ed-label\" class=\"forminator-label\">Pr\u00e9nom\u00a0: <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-first-name\" placeholder=\"\" id=\"forminator-field-first-name-1_6a1de4b32c4ed\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" value=\"\" \/><\/div><\/div><div class=\"forminator-col forminator-col-md-6\"><div class=\"forminator-field\"><label for=\"forminator-field-last-name-1_6a1de4b32c4ed\" id=\"forminator-field-last-name-1_6a1de4b32c4ed-label\" class=\"forminator-label\">Nom: <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1-last-name\" placeholder=\"\" id=\"forminator-field-last-name-1_6a1de4b32c4ed\" class=\"forminator-input\" aria-required=\"true\" data-multi=\"1\" value=\"\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-4\"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a1de4b32c4ed\" id=\"forminator-field-email-1_6a1de4b32c4ed-label\" class=\"forminator-label\">E-mail: <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a1de4b32c4ed\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-4\"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a1de4b32c4ed\" id=\"forminator-field-phone-1_6a1de4b32c4ed-label\" class=\"forminator-label\">T\u00e9l\u00e9phone\u00a0: <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a1de4b32c4ed\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-validation=\"1\" \/><\/div><\/div><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-4\"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a1de4b32c4ed\" id=\"forminator-field-text-2_6a1de4b32c4ed-label\" class=\"forminator-label\">Pays : <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"\" id=\"forminator-field-text-2_6a1de4b32c4ed\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\"><span>Envoyer<\/span><span aria-hidden=\"true\"><\/span><\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"62b57ab69a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/8680\" \/><input type=\"hidden\" name=\"form_id\" value=\"8679\"><input type=\"hidden\" name=\"page_id\" value=\"8680\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/caucasus.promethea-voyages.com\/fr\/complaint-form\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"For any requests, please contact us by e-mail at: contact@promethea-voyages.com You have noticed a malfunction at Prom\u00e9th\u00e9a Voyages or during your tour, and you would like to let us know about it. Contact us using this complaints form: Theme of [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8680","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/pages\/8680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/comments?post=8680"}],"version-history":[{"count":7,"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/pages\/8680\/revisions"}],"predecessor-version":[{"id":8709,"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/pages\/8680\/revisions\/8709"}],"wp:attachment":[{"href":"https:\/\/caucasus.promethea-voyages.com\/fr\/wp-json\/wp\/v2\/media?parent=8680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}